New iLok System and Information
New iLok System
You can get full details on using the new system, and download the new iLok License Manager application here.
Follow the link for the latest KNOWN ISSUES direct from the folks at iLok.
To answer a few questions:
- Does this require a new iLok 2? No, it does not require iLok 2. Your original old-school iLoks will still work with SoundToys plug-ins.
- It says transfer to disk, can I do that? Not yet, but maybe some day.
- Do I need a new license or SoundToys version for this? No, you should be all set.
Issues?
There have been cases of some issues with authorizations, but they are typically easily corrected. If you experience issues with the new iLok License Manager saying you have “Temporary” licenses, or if your license shows as product but your host application still asks for authorizations, follow these steps to correct the problem.
Download and install the newest version of the iLok License Manager. It’s changing fast so it’s worth it even if you just did it.
NEW!! Updated trouble shooting straight from the iLok.com webpage.
“We now have steps for you to follow to correct the license information and restore your authorizations to their proper state.
IMPORTANT: For the quickest and best result, we recommend going through these steps with each iLok individually, with ONLY that iLok plugged in.
The first generation iLok is not as speedy as the second generation iLok; please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. Don’t quit the process, leave it alone until it is finished. Seriously! Don’t touch the keyboard.
- Unplug all iLoks from your computer.
- Launch iLok License Manager. If you see “operation in progress” immediately upon launching, wait until the message clears before signing in. BE PATIENT. Do not close the application. When the initial operation is finished, sign in.
- Plug in ONE iLok.
- Double-click the plugged in iLok in the left-hand location column to open the Details Pane.
- Click the “Sync/Repair” link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.
- Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok.
- Repeat steps 3-6 until you have performed a Sync/Repair on each iLok.”
Here’s were the original instructions that were posted with the initial issues that popped up, but we’ve seen less and less success with these steps that initially seemed to be working. This was for those who updated in the first 24 hours.
- Open the iLok License Manager with your iLok attached, log-in, and select the license that’s in question.
- Right click, or control click the license (you can also Double Click).
- From the drop down menu select “Deactivate”.
- Then repeat the process and select “Activate”.
- Do this for all affected licenses.
This should clear the problem. If not, you will want to contact iLok.com for additional support. www.ilok.com



